Operational Management Theory of Constraints Essay

The theory of constraints is a management philosophy which was developed by Goldratt in 1986.   It is based on identifying the limiting factors/constraints in a system which may hinder it from achieving its intended goals.   It states that for such a system to improve, the constraint must be identified and dealt with accordingly. Question one. The major cause of the backlog at the BCMC MRI clinic is due to the low productivity of the MR machine and the heavy overtime schedule which strains the MR technologist and leads to scanning of lesser patients per hour.   Although the machine is designed to make one scan per hour, it is not meeting this target due to various limiting factors such as poor communication between the patient and the hospital scan-scheduling department which has led to booking and overbooking of patients at the wrong times.   This has resulted in the clinic having too many patients which it is unable to handle. Question two. The major problem of this process lies in the clinic’s scheduling department which makes so many mistakes when booking the appointments for the patients’ scanning.   This system unlike previous MRI providers does not handle the scheduling leaving all the workload to the scheduling department and this has proved to be quite hectic for them. Question three. According to the radiology department manager, the clinic should consider hiring another MR technologist to ease the pressure on the present technologist and improve the lead-time.   In addition, the clinic should consider introducing another shift may be in the early hours of the evening in order to ensure that more patients are attended to per day. In addition to the above recommendation, as Kevin and/or David i would recommend that more incentives be given to Jeff the MR technologist for every extra time he puts in.   This would motivate him to work more thus maximizing the number of scans he performs per day and it will help a great deal in reducing the backlog.

Imran Khan-Leadership Analysis

Imran Khan as a Political Leader The journey of our leader has never stopped and after successful completion of two goals, he involved in Politics and founded â€Å"Pakistan Tehreek-e-Insaf† in 1996. Though his party could not secure even a single seat in the first election (1997) since their inception, however he later managed to win the election (2002) and got membership in National Assembly of Pakistan.He was not a popular choice in this field until 2009, but his consistent attitude towards achievement of a set goal has now brought him to the position where he is the most preferred individual leader and his party now enjoys the top position in Pakistan with 31% support of the people as revealed in latest surveys by IRI. Since Imran Khan has stepped into this field after emergence of new paradigm, therefore his leadership journey has been evaluated on the same. Change and Crisis ManagementThe political history of Pakistan has not a good repute amongst democratic thinkers.Mil itary and politics have so far been playing musical chair with the power position in the country. The latest Military rule ended just 4 years ago when the fifth military dictator General Pervez Musharraf was forced to step down after 9 years of stay in power. Dictatorship is no more fruitful in any country in today’s world and Pakistan is no exception to it. The country has undoubtedly suffered a lot in terms of isolation in the world during military era. Imran Khan has been long demanding the limited interference of military in the politics.The forced removal of the Chief Justice of Pakistan from his post by General Musharraf created a political turmoil in the country. Imran Khan was the first one who stood up and raised the voice for the protection of the judiciary in the country and mobilized the local masses which forced the dictator to change his decision and eventually he had to move out of the office as well. So far, he has been to pass this one factor of the new leade rship paradigm, however he will be further tested when he reaches the top position in near future.Diversity and CollaborationPakistan is located in a region which is focus of the world at the moment. All major powers and players have their vested interests on stake in this region. The situation in Afghanistan, worlds’ perception about Iran, conflicting interests of China, USA and India basically aim to gain control over this area. This demands a highly diverse and collaborating nature leadership in the country. The political views and philosophy of Imran Khan aligns with these requirements.His stance about negotiations with India to resolve all disputes, a respectful departure of the foreign troops from Afghanistan and close partnership with China addresses the most of the problems of the country. Higher Purpose and Humility Justice, accountability of corrupt leaders and poverty elevation have been the principle stance of Imran Khan since the day he landed in the politics. Pa kistan is one of the most resourceful country in the world. Pakistan has world’s second largest coal reservoir which can produce oil more than the entire gulf region for next 50 years.The world’s seventh largest copper and gold reservoir and the future Dubai (Gawadar port) also exist in Pakistan. Even then, the country suffers from the poverty and this is due to only one reason that ‘there has never been an honest leadership after the death of her founder’. The best unfortunate example is that even the sitting President and Prime Minister, both have been convicted of civil and criminal crimes in the past. Imran Khan is considered to be the most honest political leader in the country at the moment.Furthermore, his aim to ensure justice and accountability has risen him to this level where he is now been deliberated as a future Prime Minister of the country. References Shaikh, S, Kakepoto, H, & Memon, A 2010, ‘ROLE OF SPORTS IN LEADERSHIP: A SOCIO POLIT ICAL ANALYSIS', Shield: Research Journal Of Physical Education & Sports Science, 5, pp. 108-119, SPORTDiscus with Full Text, EBSCOhost, viewed 10 May 2012. ——————————————– [ 1 ]. ‘PTI Leads Amongst Political Parties’ viewed on 08 May 2012, at , http://www. thenewstribe. com/2012/05/05/pti-leads-among-pakistan-political-parties-iri-poll/#. T6uc_cVj6a0

Analyzing Pilgrims From The Orient Form A Literature Perspective

Analyzing Pilgrims From The Orient Form A Literature Perspective Literary Analysis of Pilgrims from the Orient Comprehension: Pilgrims from the Orient is about Jade Snow Wongs youthful years with her parents. Wong was expected to be a perfect girl. She was taught the finest manners that her parents could teach. Wongs father is an entrepreneur and he tried to make a living by having his own business. This man is described as strict, but not talkative. Among his number of attempts of opening new businesses, his most successful business is mass producing denim garments. Wongs mother was dutiful in her tasks. When she was done with one thing, she would start on another. She would waste no time. She lived by the moral of working and saving. Wongs family had to work hard to keep their business alive and this was no exception to Wong herself. Not only did Wong have to work, but she was also expected to learn the English language and her native tongue. Being a girl, Wong didnt have the same privileges as her eldest brother, but Wong was taught that his privileges were his birthright. Knowing this, Wong didnt think much of it and accepted it as it is. Wongs parents had a strong bond with Chinese heritage. None is allowed to show physical affection, talk back, argue, or show gratitude for service. During the Depression, Wongs parents needed more hours of work from everybody, including Jade Wong. Because her father didnt have enough time to buy groceries and her mother had no time to waste on cooking, Wong was assumed both duties. Even with all of the tasks Wong was pitted against, she still managed to finish junior high school. As Wong advanced to high school, she had to work in part-time jobs to earn money to support her own self. During her high school years, Wong was introduced to non-Chinese customs. During these introductions, Wong compared her Chinese life with her American life. She compared the teachers and the ideals of both cultures. By the time Wong had finished high school, she had moved away to work for room and board. Her father, who is conservative about money, had Wong pay for h er own college education. During her college years, Wong took a sociology class. This class Wong had taken deeply impacted her mind. Wong was taught the rights of a human being. Wong was released for a week by her employer which gave Wong some free time. During this period of relaxation, Wong was asked out for a movie date by a Chinese-American boy. While dressing up, Wongs father questioned her dashing preparations. Wong refused to answer while think of her rights. With a thunderous voice, Wongs father forbade Wong from leaving, but she ignored her fathers command. This marks the beginning of Jade Snow Wongs rebellion. Rhetoric: Pilgrims from the Orient is a well picked title for this personal essay. Jade Snow Wongs family is exactly what the title is. The main idea of this personal essay is the fact that customs cant remain stable in a persons mind after many generations of evolution. Although this is not exactly stated, it is inferred. Wong questions her eldest brothers birthright and thinks about what is right and wrong. She disobeys her father in the end signifying that times are changing and people have rights. In the beginning of the essay, Wong capitalizes the D in Daddy. The word daddy derives from the word father. If Wongs father is devoted to Chinese customs, why would he like to be called the informal word of father? Such irony shows that even Wongs father is changing. Wong compares her American life with her Chinese life with various examples. One fine example is the comparison of her teachers. Chinese teachers are strict and non-forgiving. American teachers, however, are kind. This confuses Wong because she was taught to not show physical affection. In the end of the essay, Wong is in a quarrel with her father. The scene is flowing with fire as Wong and her father argue. This shows that Wong will break away from traditional Chinese customs. The customs of China are present throughout the whole essay, but conflict is also present. This makes the thesis of this personal essay is the fact that customs change over a long period of time no matter what. Synthesis: Wong, at first, sees herself as a slave to men. She is to do nothing but serve dutifully to her husband and work hard. Later as she grows up, she learns about her rights as an American citizen. Todays American society doesnt have many restrictions on either gender thus making it equal (to a certain extent). During Wongs college years, she learns about human rights and what is to be a model human. This puts a large question mark on Wongs Chinese customs. Wong doesnt mention which system of culture is best, but she does put down Chinese customs and raise the status of American culture. Although she does this, it is evident that she still has Chinese customs and culture within her and that will never change. Although she did rebel against her parents in the end of the essay, Wong does not hate her parents. Wong is proving that everything cant remain the same. Wong will always be Chinese because thats what she is. This can all be tied together by saying that culture will always be presen t, but not the same.

HRM Issues in McDonalds Essay Example | Topics and Well Written Essays - 1000 words

HRM Issues in McDonalds - Essay Example HRM Issues in McDonalds McDonalds Corporation is the largest network of fast food restaurants headquartered in the United States. The company was founded in 1940 by brothers Richard and Maurice McDonald. Currently the organisation has it active presence in 119 countries across the world with franchisees, affiliates, or the corporation’s own restaurants. The firm’s main sources of revenues include rent, royalties, and fees from franchisees, and sales revenues from company’s directly-operated restaurants. As stated in its website, the corporation’s product lines include hamburgers, chicken, cheeseburgers, french fries, soft drinks, and desserts (McDonalds.com). The strategic position of McDonald with regard to the recruitment and selection, training and development, staff turnover, and reward and benefit has been a topic for academic discussion for decades. High staff turnover has been criticized as the indication of low staff morale in McDonald, however, a BBC report (28 January 2008), says that McDonalds specifically focuses on the issue of staff turnover as a strategic gap to be bridged (BBC News, 2008). The challenges involve the following; first, recruitment and training of new employees is an expensive task. Hence employee turnover contributes to the firm’s operating expenses. Secondly, due to this issue the organisation has been losing experienced and skilled employees and thereby it causes productivity declines. Most of the Multinational Corporations confront the issues of rising labour costs, staff turnover, and staff shortage. As Smith (2006, p. 175) points out, in order for keeping the labour costs low, McDonalds and other fast food chains have lobbied government and legislative bodies against worker benefits many times. And the result was high turnover which in McDonalds alone reached 300 percent per year in some of i ts outlets (Ibid). A recent report in Wall Street Journal dated April 10 says that McDonalds is striving to address the mounting complaints against its rude and unprofessional employees (Jargon 2013). The problems with low employee morale also have to be counted as the indication of high staff turnover that can be attributed to some HR failures. Evidences suggest that employee turnover has been pertinent in the industry for several years. For instance, a Chicago Tribune report (May 15, 2007) by Schmeltzer also describes what McDonalds did for retaining its employees in Chicago outlets. It launched a career campaign highlighting the employment in McDonalds as McCareer instead of McJob. According to the Fast Food Nation statistics (as cited by Lubin & Badkar Dec 7, 2012), McDonalds hires more than 1 million workers in the US every year with 700,000 domestic workforce and with 150% turnover rate. Msn Money report by Berr (Apr 11, 2013) also reveals that McDonalds has been recently faci ng numerous issues associated with staff shortage. Another report of the sort by Chittum (April 12, 2013) appeared on Columbia

Globalization and Implementation Plan Research Paper

Globalization and Implementation Plan - Research Paper Example But according to the World Banks 2009 report, there is an excessive bureaucratic red tape in Morocco and it stands as a constraint for the economy becoming competitive and investors are found reluctant to take the risk. For this purpose that is to provide facilitation for foreign investment, the government has worked upon creating a number of Regional Investment Centre that is to minimize and speed up the administrative procedures. There is an uncontrolled system of disposal of wastes in the areas that are basically surrounding the big cities in Morocco and this causes a huge environmental concern. One of the basic elements is the rapid growth in urbanization. The awareness level of the people related to this concern can be found to be at a very limited level. In a country like Morocco which is at a developing state one can get advantage of cheap labour and there is a strong need for the service of waste recycling. Morocco is one of the most famous Arab countries with a population of about 31,627,428 and almost 56% is urbanized. The country has a main resource of Phosphates and its other markets include arts and crafts, tourism and leather goods. The county is facing some environmental issues which include the degradation of land, water contamination and many more and is taking steps for environmental modification. To cater this problem a number of foreign agreements are taking place in Morocco and a number of friendly environmental law provide a favourable climate to conduct business in Morocco. The government also allows Foreign Direct Investment in all main sectors. The phosphates and other sewage is being dumped into landfills and the country has no system of waste recycling for this working upon a waste recycling system with low cost machinery and getting the labour from Morocco as the countries main concern these days is the rise in unemployment level and this provides a win-win situatio n to both

The Doctrine of the Church Research Paper Example | Topics and Well Written Essays - 3250 words

The Doctrine of the Church - Research Paper Example Why are you so downcast, O my soul? Why do you sign within me? Hope in God! For I shall again be thanking him, in the presence of my savior and my God.† (Psalm 41:5-6). Through these two biblical passages, we can conclude that God intended for the people to set one day aside for His worship, a day in which there can be no other distractions. God also encouraged the people to assemble in a â€Å"procession to the house of God,† in order to give thanks and to lift the soul - for hope in God, and thanksgiving in the presence of God, with others in a throng, is the antidote to a downcast soul. God clearly intended that the people not forget Him, which is why He instructed the people to set aside a day to remember him each week, and the encouragement to assemble, both in the Hebrews passage and the Psalm passage shows that assembly is the chosen way to remember Him. The Lord also meant for the assemblies to be a way for people to gather together to â€Å"arouse one another to charity and good works.† (Hebrews 10:24). This is the first part of the epistle in which the Lord exhorts the people to not forsake assemblage. The Lord clearly wants us to be mindful of charity and good works for others, and He clearly intends that the assemblage be a way for people to gather together to arouse one another to perform these works. This is one of His intentions for these assemblies, along with remembering and worshiping Him and giving Him thanks. Hebrews 10:25 also contained the phrase â€Å"and this all the more as you see the Day drawing near.† (Hebrews 10:25).  

Intro to Mngt Essay Example | Topics and Well Written Essays - 500 words

Intro to Mngt - Essay Example Management is a generic term which can be applied to anything undertaken. It could be management of any kind of task. While business pertains to larger entity and usually involves more resources consumption, more manpower utilization and ultimately broader scope. Management usually requires more clerical and on the paper activity while business may be conducted in aloofness from the on the paper procedures and documentation. Business can be that of commercial level and outdoor activities. Management at the same can be applied to businesses while the term is non exclusive one towards management. In other words, each has their own domain yet management being implementable to business, while the latter may not be implementable to the former. Classical Approach of Management came to fore at a time when the industrial development rose up and the need was felt for making use of the industrial environment in a better way. As a result different modes of classical approach were introduced which are vis a vis: Each has given flexible options in their own way and have improved the manner in which businesses were being conducted in past. The proponent of this theory was F.W. Taylor (Raju & Parthasarathy 2004). While scientific management approach is reliant on the technical knowledge and based on that knowledge the execution according to the desired manner. In a collective way, these three models have paved way for the current state of managerial development and the fruit being extracted from it in form of high productivity and satisfaction of all the stakeholders. Bureaucratic management model was more focused on public administration and the working and governance of the controlling lines such as political and line management. its traces can be stretched back to 18th century and the pioneer behind this idea was Max Weber. Out of these three, administrative management provides more options, for the mere reason that it takes

E-Commerce Business Model Assignment Example | Topics and Well Written Essays - 2750 words

E-Commerce Business Model - Assignment Example The main objective of the e-commerce organisation is to attract online customers and to increase the sales (SportsDirect, 2013). The following image will show screen-print of SportsDirect: SportsDirect follows Business-to-Consumer (B2C) business model. There are significant differences between Business-to-Business (B2B) and Business-to-Consumer (B2C) customers. Concerning B2C customers, it involves business transactions between organisations and customers. The basic concept behind this business model is that e-retailers can sell the products to the customers through various tools such as internet shops or telemarketing. On the other hand, in B2B business model, both purchasers and sellers are business organisations. The purchasing procedure in B2C and B2B is also dissimilar. In B2C, the purchasing method is simple where customers use their credit or debit cards along with providing other necessary information in order to make a sale. Conversely, in B2B business model, the payment can be done through invoice, especially for bulk purchases (Barkley & et. al., 2007). There is substantially more stake in sales opportunities in B2B websites in comparison to B2C websites. However, it can be observed that several B2B websites had faced bad customer experiences than B2C websites. Majority of B2B websites focus on designing websites for themselves rather than for the suitability of customers. Thus, this attitude creates a hindrance in the way of potential customers who use internet in order to discover organisations which can satisfy their requirements. However, it is worth mentioning that internet had significantly altered the relationship between organisations and customers where majority of interactions are demand oriented (BusinessWire, 2006). The quick development of collaborative internet services has resulted in a continually increasing number of e-commerce websites. With the increase in e-commerce

Multiple Governments and Intergovernmental Relationships Essay

Multiple Governments and Intergovernmental Relationships - Essay Example US system of government has become more and more federal as time has gone by. As federalism increases the nature of co-operation also changes between the different forms of government. A local government which depends on the provincial government for its existence would certainly be less demanding and more co-operative as compared to a local government which has been given constitutional status. In US federal governments have a right to make laws in variety of spheres. The congress can pass only certain laws related to certain fields specified in the constitution. However experts believe that this autonomy or freedom is mainly on paper than in practice. As federal government control the purse strings they have the power to convince local governments to follow model bills prepared by the congress. In some areas these powers are beneficial but may also be prove contrary to local benefits in some cases. This is probably the most important aspect of intergovernmental relations as a government interacts through their bureaucrats. At a particular point of time FBI is represented by the agent who is interacting with the LAPD.These officers can cause conflicts between two governments and can also make them very reactive to each other depending upon their personal rapport or enmity. One of the most important examples in the recent times of intergovernmental relation has been anti-terrorist inquiries. Some of these inquiries are carried out parallel by the both the FBI as well as state police. In major terrorist attack cases even the homeland security may be involved. Local police officers do not like any case which happens even their area to be transferred to the FBI. They see this as a personal insult. This lead to enmity between the forces and lead to an atmosphere of mistrust. It has been documented by various investigators that prior information about a 9/11 plot was

Exams Coursework Example | Topics and Well Written Essays - 1750 words

Exams - Coursework Example A good example is a situation whereby some individuals interpreted the scriptures in relation to Christ as a being; thus, assumed his ontological feature4. In this case, this group visualized God as the Father and that there was no difference between the two5. In the contemporary society, a lot of individuals failed to understand the two natures of God and can barely explain Jesus. This can then be related to the Christological errors that saw differences in the Church. More differences were to arise in the Church, as no tangible conclusion was reached in a discussion of God, the Father, the Son and the Holy Spirit. I, however, believe in the Holy Trinity due to my strong conviction in the doctrines of Christology that emphasizes on the forms of Jesus. Question 2 Christendom may simply be referred to as a Christian world that entails social and political polities6. Christendom created a subtle division of power between the state and the church as medieval Christendom aimed at creatin g a government that would uphold Christian doctrines and values7. The clergy were then given a lot of political authority- what was acceptable throughout Europe- though politicians and clergymen differed in function. In the Middle Ages in Europe, religion and politics were linked, as both were western and Christian concerns8. It was argued that religious authorities were to limit their powers if law enforcement had to be implemented by the state institutions9. A good example can be the rivalry between the Pope and the Emperor in Europe. At times the government may use its powers excessively; thus, hinder the contribution of the Church in the society, and its autonomous operation. The vice versa would also happen if the Church almost takes over the roles of the government forcing the government to submit. In the country today, there is clear separation of power between the Church and the State, and each operates independently. This prevents a situation where either of the parties wil l be forced to work under the mercies of the other. Question 3 Luther’s theology aimed at reforming the practice and theology of the Catholic Church. According to Noll, Luther believed in faith and grace of God10. Additionally, Luther’s theology upheld respect for authority of the Roman Catholic, and other practices of the Catholics such as participation in Eucharist11. Luther advocated for justification by faith where belief in Jesus Christ would spare one from the wrath of destruction. He also believed in the sufficiency of the Scripture as the binding authority of Christians12. The word of God can then be equated to a golden chance in a Christian’s life. Lastly, Luther appreciated the sovereignty of God, and that God gave to human kind on a free will13. Human beings are then under the mercies of God and God uses us as He pleases. Luther’s theology questioned the medieval conception of Christendom. This explains why his theology of the cross is factual of the Christian Heritage. Christians, therefore, believe as being one body of believers, and that Christians are ministers of God’s word. Christians also believe that Jesus Christ was crucified, died for our sins and rose again for the sake of the human race. Question 4 As argued by Bettenson and Maunder, culture plays an immense role in the life of an individual in relation to religion14. At times culture may pose a major

Against Euthanasia Essay Example for Free

Against Euthanasia Essay Freedom is defined as the power to determine action without restraint . Given this definition, is the practice of euthanasia morally justifiable or wrong? The debate of freedom arises. Euthanasia is acknowledged as a mercy killing. It is the act of putting to death painlessly or allowing to die, as by withholding extreme medical measures, a person or animal suffering from an incurable, esp. a painful, disease or condition. This begs the question: does an individual have the right to decide to take another individuals life? Religious groups would ultimately argue euthanasia is a crime against life. (Citation?)The issue of morality and ethnics are proposed. Is it moral to kill someone to take them out of their pain, as opposed to letting them live suffering? This is when spirituality comes into opposition with human rights. Euthanasia is a controversial issue that compares ones quality of life to ethics. It can be viewed as a form of suicide or a form of being merciful. Even so, does humanity have the right to determine if someone should die or not? Those who are governed by a faithful belief may see euthanasia as practiced against gods will. However, others may believe mankind has the choice over their own lives (Remove comma) and that the belief of god is a theory. Economic costs and human resources are legitimate arguments as to why euthanasia may be an acceptable option. Yet, could financial problems cause one to consent under pressure? Euthanasia denotes good death in Greek. This begs the question: does a good death exist? Despite it being acknowledged as painless, arguably it is still murderous. Society is forbidden to commit murder, making euthanasia contradictive, since it is allowing one to take the life of another. (Perhaps it may be helpful here to define murder.) Medically, euthanasia is the norm and portrayed as a gracious practice. Morally, it is dissipated and seen as an immoral exercise. Even though euthanasia is a merciful killing, it does not change the fact that it is murder. This practice is unethical and unrighteous. It should be internationally forbidden and prohibited. In 1999, Dr. Jack Kevorkian was sentenced to a 10-25 year prison term for giving a lethal injection to Thomas Youk, a man who was in the final stages of amyotrophic . (Perhaps here you can explain a little bit about the disease, i.e. what it does, what this mans life was like, what kind of pain he was in, what his future (if any) would hold.) Kevorkian saw his actions as a deed. Kevorkian stated that he has helped more than 130 people since 1990. The defense party focused on the issues surrounding euthanasia, while the prosecution concentrated on Dr.Kevorkians actions associated with Michigans laws. The prosecutor stated, This case is about what Jack Kevorkian did, and what he did under the law under the state of Michigan is commit murder. This trail did not touch base on the political aspect of euthanasia, but on the ethnical side. Thomas Youk videotaped himself consenting Dr. Kevokian to take his life, yet Dr. Kevokian was still charged with committing a crime. This is proof euthan asia is wrongful. There is no difference between Dr. Kevorkian and a medical surgeon when it comes to taking a life; the practice is still murderous. The court found him guilty since his actions were unlawful; meaning in general euthanasia can arguably be found a crime. A similar case in Saskatchewan occurred when Robert Latimer murdered his severely disabled daughter, Tracy, on October 24th, 2008. The reasoning for Latimers immoral act was he could not bear to witness his daughter suffering from a severe form of cerebral palsy. He killed her by placing her in the back of his Chevy pickup, ran a hose from the exhaust to the cab, and watched her die. Latimer was convicted on November 4, 1993 of first-degree murder. The following year he was convicted of second-degree murder. This begs a question: what is the difference between Latimers actions, killing his daughter who suffers  from excruciating pain, and a doctor who was given permission from a loved one to kill an individual who is also suffering from a brutal pain? A doctor must receive authorization to kill a patient who is overly sick. Doesnt Latimer have the right to take his own daughters life, since a doctor would have had to ask him anyways to have the right to kill Tracy? Latimer supposedly saved his daughter from being in pain, which is the same reason why many individuals chose to give permission for those who are not physically in good health to undergo euthanasia. His methods were the same as a person with a medical degree. He watched an innocent individual die. Latimer was punished since his act was seen as wrongful. So why it is that euthanasia is seen as merciful killing? Many thought Latimers behavior could be compared to the act of euthanasia, since it’s perceived as a compassionate homicide. How could a man who watches his daughter die is seen as a merciful killing? Obviously it was not, which is why he was sentenced for second degree murder. Are you suggesting that these decisions be taken out of the hands of qualified medical personnel? You could make reference to the qualifications of docto rs in these situations; it could contribute to your essay. John Pearson, born in June 1980 in Derby City Hospital, was diagnosed with Downs syndrome (http:// http://news.bbc.co.uk/2/hi/health/2600923.stm.) and was left in the care of a specialized consulting pediatrician, Dr. Arthur. Three days later, Pearson was found dead. Dr. Arthur was later charged with the babys murder. He was allegedly asked by the parents to take the life of this child, whom he killed by starvation. In November 1981, Dr. Arthur was acquitted of murder (http://news.bbc.co.uk/2/hi/health/2600923. stm), due to him taking the life of a child with the parents’ consent. (If he was acquitted of murder, you cannot call him a murderer. You can refer to him as an alleged murderer, but because he was not convicted, anything else would be inappropriate.) This is proof that the practice of euthanasia is causing other individuals to believe they have the right to take the life of someone in their family whom is suffering from a disease or disability. (Are you suggesting thi s newborn was able to make their own decision as to whether or not they wanted to live with this disability? If so, why do we not allow children to make more decisions at a younger age? Why not let elementary students vote, for instance, or enter into their own legal contracts? Make sure your stances are logical and well thought out. The more times you allow an opposing view to poke holes in your statements the more difficult it will be for you to stay credible.) John Pearson may have not been as privileged (Remove comma) as others in society due to his disability, but he did not deserve to die. It can be argued that euthanasia is form of suicide. This outrages religious groups who see this practice as immoral (Remove comma) and against the word of god. Suicide denotes the killing of one self.(Citation?) Euthanasia, a majority of the time, occurs when individuals decide to medically kill someone who is undergoing crucial agony. This practice can be perceived rather as murder. Murder means to cause to die; put to death, usually intentionally or knowingly (http://www.thefreedictionary.com/commit/suicide). (This statement and the one previous should be placed earlier on in the essay. You can then make reference to it here if necessary.) Either or, euthanasia is condemned by many religious laws. The Jewish perspective states that instances of euthanasia should be dealt with as such: any form of active euthanasia is strictly prohibited and condemned as plain murder(http://www.aisha.com/societywork/science /Doctor-Assisted_Suicide.asp). Talmudic and Rabbinic sources state, One who is in a dying condition is regarded as a living person in all respect (Talmud Smachot 1:1). The Jewish religion also believes: One may not close the eyes of a dying person (Talmud Smachot 1:1). Rabbi Merri interprets this saying as, It is to be compared to a sputtering candle which is extinguished as soon a person touches it so too, whoever closes the eyes of a dying person is compared to have taken the soul (http://www.aisha.com/societywork/ science /Doctor-Assisted_Suicide.asp). Islam also criticizes euthanasia. Muslims see life as being sacred, since Allah provided it to them. Allah decides how long each human being will live, not a doctor. It states in the Quran 5:32, If anyone kills a person unless it be for murder or spreading mischief in the land it would be as if he killed the whole people (http://www.bbc.co.uk/religion/religions/islam/islamethnics/ euthanasia. shtml). The Quran 3:145 clearly establishes, And no person can ever die except by Allahs leave and at an appointed term (http://www.bbc.co.uk/religion/religions/islam/islamethnics/euthanasia. shtml). This rule also applies to Christianity. The Catechism of the Catholic Church (2003) states: All forms of suicide and euthanasia remain strictly prohibited, but questions of moral culpability and eternal salvation are left open (http://www.acu-cell.com/suicide.html). In the Orthodox Church decisively is in opposition of euthanasia and considers it as, as form of suicide on the part of the individual, and a form of murder on a part of others who assist in this practice, both of which are seen as sins. The Church does not expect that excessive and heroic means must be used at all costs to prolong dying, as has now become possible through technical medical advances (http://www.acu-cell.com/suicide.html). Depending on your citation style requirements, this quote should probably be in block format since it is longer than 40 words.) Internationally, there are over 3.3 billion Christians, Muslims, and Jews who are opposed to euthanasia (http://www.spaceandmotion.com/Theology-World-Religions.htm) . However, Secular/Nonreligious/Agnostic/Atheist groups make up 850 million of the worlds population (http://www.atheistempire.com/reference/stats/index.php). Atheists question the truth in religion; therefore they do not recognize euthanasia as a sin, or as a form of suicide. (Are you suggesting that all of these people believe euthanasia is a positive thing?) Even though theology is governed by powerful messages, it’s still not a reliable source. Religion is still seen as just a theory, since it is just a belief. Humanity has not yet seen or conversed with a higher power, so the religious information provided to mankind has not been proven. On January 11, 2003 Dr. David Jerrrey wrote a letter to the editor of the newspaper the Financial Times. In the letter he stated, Terminally ill patients often fear being a burden to others and may feel they ought to request euthanasia to relieve their relatives from distress (cite). Given economic situations, many patients and families of the patients feel pressured by medical figures to turn to euthanasia. Michael Prowse wrote in the newspaper the Financial Times, published January 4th 2003, If euthanasia became socially acceptable, the sick would no longer be able to trust either doctors or their relatives: many of those earnestly counseling a painless, dignified death would be doing so mainly on financial grounds. Euthanasia would become a euphemism for assisted murder (Michael Prowse). Many feel psychologically pressured to consent to voluntary euthanasia because they maybe a financial burden to their loved ones. However, those who do personally require euthanasia without being forced will allow this practice to continue. Humanity has the choice of fundamental principles, being they believe they should be allowed to make the decision if they want to die, since it’s their own life. There is a shortage of hospital space, so those who have slim chances of living may feel that by them dying another who has a greater chance of life can have more attention by medical care (Michael Prowse). These arguments can be seen as a valid, which may overrule the fact that euthanasia is murderous. Individuals may sympathize with those who are in great pain, and feel they cannot continue on with life. Despite these intellectual reasons, euthanasia is a form of murder, and a practice that should be banned. Euthanasia is a deliberate act of killing. Since the beginning of mankind our world has been exposed to laws that forbid murder. In the Ten Commandments, thou shall not murder, (Citation?) has influenced recent laws. This ethnical issue must be solved, but with the help of communities (Remove comma) and countries. There are two forms of euthanasia that must be focussed on: active euthanasia, or inducing or assisting in the death of a person, who is undergoing intense suffering and who has no practical hope of recovery (cite), and passive euthanasia, which is withholding life-saving equipment or treatment, by medical equipment I mean surgeries, chemotherapy and other treatments beyond basic food, water, warmth, care and personal attention (cite). Each form must be individually looked at. Passive euthanasia is what society must accept. Active euthanasia contradicts the law (Remove comma) and commandments. The money that is being put into cloning and other scientific practices should be put towards cures that can stop the diseases which cause individuals to turn euthanasia. The truth is mankind continues to play the role of god. Our world is presently exposed to cloning; organ transplants, etc. (If this is a strictly formal essay, refrain from using etc. Rewrite your sentence to something like Our world is presently exposed to such morally compromising issues such as cloning and organ transplants.) This allows one to think that euthanasia will become a dominant practice internationally. More will rely on it (Remove comma) and see it as a consideration in their decision whether or not they want to live or die. Religion does contain truth. Only nature should have the power to decide when it is our time to go, but as technology continues to advance it provides mankind with the choice to determine one’s life or death. Illnesses do cause families grief and to suffering, but if humanity started to believe in faith again, maybe euthanasia would have to significance, (This is not a logical sentence; please clarify.) since we just lack hope. A doctor diagnoses a patient with cancer and automatically the patient senses death. What happened to believing in miracles and fate? Maybe mankind no longer believes in miracles simply because our world continues to destruct by war, poverty, and violence. We now turn to an easy way out, since the fight seems too long. Euthanasia is just a way to control our population and economy. It is a homicidal act that should be immediately stopped internationally. Dr. Jack Kevorkian, Robert Latimer, and Dr. Arthur (Remove comma) were all charged with murder because they chose to practice euthanasia without medical consent. These three men were charged with murder, which proves this operation is murderous (Remove semi colon) despite it having the word medical behind it. If a doctor performs euthanasia on a normal individual it should be equally weighed because it is a deliberate act of murder. Theology condemns euthanasia simply due to it being considered a form of suicide or murder. Individuals are pressured into euthanasia because they are sick and their life becomes less important than one that is healthy.

The book Of Mice and Men by John Steinbeck Essay Example for Free

The book Of Mice and Men by John Steinbeck Essay John Steinbeck wrote the book Of Mice and Men in 1936 after Wall Street crashed in 1929 and overnight the great depression set in, in America. Everyone lost all their money after investing in the stock market and no one had any money and jobs because company collapsed due to the knock on affect of the crash. As a result, people forgot about trying to settle down with a family and just thought about trying to stay alive. But still in the back of their minds the American Dream still lived on and at some point would all like to have their own plot of land living a carefree life. To stay alive though to do this they had to get any money they could. They travel around the country as migrant workers just looking after themselves going for any job that came up. They had to keep going, from job to job, people had no time to make friends. There were two special characters though, two men who traveled around together and were both very close friends. Although you could call them the odd-couple, due to the fact that they were both very different. But they looked and cared after each other, were together for a long time and learned they were so close they had to keep travelling together and try to go at it wit each other. These two guys didnt really have much before the Wall Street crash and didnt need to care about making it all back. The story is about two people who dont just care about themselves but want to look after each other. These two people were Lennie and George. In the book George says Guys like us, that work on ranches, are the loneliest guys in the world, they got no family. They dont belong no placebut us! An why? Because I got you to look after me and you got me to look after you John Steinbecks style carries a lot of symbolism. Even the town Soledad where its set means loneliness. All this shows that the lifestyle after the Wall Street crash forced people to go at it alone and the American Dream was getting further and further away. Steinbeck wrote this book because he saw the USA as a lonely place at the time. Even though Lennie and George have each other and arent as lonely as everyone else, there are still times wee they are lonely. When Lennie was younger all he had was his Aunt Clara who was the only one who looked after him and then she died. Until George came to live all the time with Lennie, all he had was his soft mice that he liked to pet. He had nothing else and was very lonely. Then when George came Lennie must have seen him as a savior and would do anything for him and listens to everything he does. But because he is mentally challenged he cant sometimes go through with his promises. When saying all this, John Steinbeck is expressing that Lennie and George are no two ordinary migrant workers doing it alone moving from place to place. Lennie and George are different because they stay together. But when Lennie acts like he does, George gets very annoyed and says God a mighty, if I was alone I could live so easy. I could go get a job an work, an no trouble. No mess at all, and when the end of the month came, I could take my fifty bucks and go into town ant get whatever I want. This makes Lennie sad, but really George wouldnt do this because he cares too much about Lennie. Lennie gets upset when people talk about leaving as he has had a lot of that happen to him in his life, with not knowing his parents and his Aunt Clara dying he has become sensitive to that happening and apologizes for whatever has made George say this very quickly. In the Book Candy is another very lonely character he is also symbolized through his dog who just goes through life then he gets quite old without making much significance and just kill him or send him off without say when hes worthless and dont care about his feelings. He is extra worthless as he got his hand lopped off in one of the farm machines and makes him not as useful as he was. This will happen to Candy, hell get fired and he knows this because he starts to get left out of everything. He knows time is not on his side and hell get canned before too long. This is why when he hears George and Lennie have a plan to get a farm and he had money to make this plan happen for all of them, (from compensation when he got his hand chopped off) he wants to be in on it so he cant be fired and would just do the easy jobs. Then he could stay with shelter and not get chucked out to die. I also think that he wants something to show for his life and the farm would be something good as the money he has wouldnt be a good indication for a successful life as he has no one to pass it on to. I think Steinbeck has put Candy into the book so there was another extreme of loneliness. The character shows that in America in the 30s no one had any respect or sympathy for old folk and when they get too old they are just sent out for the vultures not caring about feelings. This shows in Candy and when they are speaking to the stable buck and he says Nobody listen to you, Candy then says No he agreed Knowbody listen to us. This shows that Candy knows whats going on and his time is approaching fast. Crooks is also another extreme of loneliness just because he is black. He isnt even allowed to sleep in the same bunkhouse. They say I stink, but I say they stink. He says this, not because they smell but because he thinks the way they treat him stinks. Even on special occasions, for fun they beat him up. They dont treat him like a fellow human at times and dont like speaking to him. He gets lonely because he doesnt get to talk to anyone all day. This shows the racism of the time and how in America they still had the ideals of the slave trades and the black were nailed to the bottom of the social pile. Then in the book he wants to join in with the ranch plan as he thinks its his way out of hatred and the stereotypes. But eventually he rejected the ranch because he knew that he was also useless because he had a crooked back and he would be not respected, and he told Lennie that because he was mentally retarded that George might leave him. He says this because he is thinking about the thoughts of the times, but doesnt know that George would never leave Lennie. Another character is Curleys wife. She is very lonely and seeks for attention. This is because she is a woman and they just think she is someone who is just there to cure Curleys needs. But also she is a person. She said, Im stuck in the house all day and no one to talk to. People see her as a Tart because she seeks attention and flirts with all the workers on the ranch behind Curleys back, but Curly knows it is going on and gets very jealous and protective. She says when she was younger she met a man who could have put her in the movies, but when he sent her a letter saying she was in, her mum hid the letters because she was too young to leave. But maybe she had thought up these ideas that the man was actually interested in putting her in the movies or just trying to chat her up and then Curleys wife when she didnt hear anything might have blamed it on her mum and wanted to believe she was good enough to be in the movies. Then she left home to try and make her dream come true but never really had a plan. Then she met Curly and thought maybe this was the key to getting to the top, but now she is stuck on the ranch. She knows she will never fulfill her dreams. Steinbeck always refers to her as Curleys Wife and she never has a name all through the book. This is because no one needs or thinks it is necessary to get to know her because she is a woman. This character shows hatred of women at this time and how they meant nothing. All of the Characters, Crooks, Lennie, Candy and Curlys wife, have personalities that are lonely and in America at this time these personalities were outcasts. In the book they were excluded from everything because they were different. I also see Carlson as someone who thinks as a community and not for peoples feelings. For example at the end of the book when George has killed Lennie, then Slim is comforting him, he says Now what ya suppose is eatin them two guys? Not considering that George has just killed his old best friend who has traveled with for a long time. He cant understand why they feel this way, as he thinks as the community thinks at the time in how everyone has to try to do it for themselves and you cant have friends in this time but Lennie and George did. In the Book Slim and George get to know each other a bit. George likes to get to people and he thinks everybody is stupid not making any friends and being cautious of Everyone: -Maybe everbody in the whole damn world is scared of each other? He thinks everyone thinks they cant get to know anyone but he doesnt see this in George. John Steinbeck wrote this book in the 1030s when all these prejudiced feelings to people who are different were going on. He recognized this, what people were doing and how they were making everyone else lonely, but at the same time making themselves lonely too. When he wrote this he had a different character for all different aspects of loneliness and prejudice he could see in America at the time. He described it through migrant workers due to how on the farms it was capitalist with the boss looking down on his workers and by doing this, also people wanted to be the boss and not have to look up to people. To do it, they couldnt really do it with everyone else because than he couldnt have anyone else to look down on, so they had to go alone. Owning a farm somewhere and being your own boss was back than the American Dream. But by going alone they would never have enough money, so as their dream fails, along with it, so does their spirit. These 3 points show hoe different aspects of life all culminated to kill their spirit and make them lonely. It all spirited from themselves.

Improve Customer Service In Hospitality Industry Tourism Essay

Improve Customer Service In Hospitality Industry Tourism Essay The main purpose of this report is to research the problems in customer service of hotel and promote substantive recommendations to solve the problems. The report comprises the special definition of service, analyses of problems and methods of solving the problems. In order to improve those weaknesses of customer service, this report also identifies some detailed strategies. 2.0 Introduction Along with rapid economic development, competition in hospitality industry is becoming more intense, and the customer service is becoming an important means of improving efficiency, building brand and expanding sales. The level of customer service will largely determine the outcome of competition. Guests check a hotel, buying not only the facilities, and guests have a dinner at the hotel, purchase is not limited to meals, more importantly, they want to receive high-quality and thoughtful service. Therefore, the hotels mission is to provide quality services for guests and to meet the needs of guests. It is common pursue of hotel manager that how to improve customer service quality and make the hotel in a dominant position in the fierce market. 3.0 Customer service definition Services can be defined as the sum of behavior effectiveness that hotel staff devoted their emotions to form with the basis of certain equipment and facilities and with the target of customers needs (Gavin B. and Gillian M., 2002). We can build a figure to explain the word service. Figure 1 As the figure 1 said that customer service contain eight means: smile, excellence, ready, viewing, inviting, creating, eye and giving (Joost P. M. Wouters, 2004). In fact, these are some of the dictionary explanation about service. It enables services definition more specific, more operational. It is a circle surrounding the center of hotel, and this circle form the definition of service. 4.0 Improving service quality is the survival basis for hotel Modern customer needs are diversified and personalized, and their requirements are also getting higher and higher. It requires the hotel starting from the customer needs and continuously improves service quality (Omar M. and Simon J. 2006). Fundamentally speaking, quality of service is the basis for survival and development of hotel. Competition among hotels, in essence, is the service quality competition. The reasons are as below: 1. Customers are sensitive to quality of service; 2. Customer satisfaction are positively related to service quality. 5.0 Customer service qualitys problems analysis 5.1 Level of service quality is low Many hotel staff lack of initiative. Smile service can not be carried out and lack of basic manners etiquette (Allan Yen-Lun Su, 2004), and the staff can not operate advanced equipments. Although the situation has been improved in recent years, it still does not meet customer satisfaction very well. 5.2 Lack of inter-departmental services co-ordination Hotel customer service products have the property of integrating and which is provided by different departments and staff. Hotel service quality is good or bad that depends on the degree of cooperation and coordination between different departments and staff. Many managers are more concerned with the performance of their departments, rather than the co-operation with other departments, the corresponding barrier will eventually rush the guests to turn to rival. 5.3 Service Quality Management is inefficient Hotel service quality products are not only the physical products, but also the intangible service. Intangible services principal is human-that is hotel staff  ¼Ã‹â€ Marianna Sigala, 2005). Regulating and controlling the conduct of staff is the fundamental way to improve the quality of services. 6.0 The implement measures to improve the quality of hotel customer service 6.1 Build support system of customer service level of hospitality industry Figure 2 (FL=foreign language skill OM=operation manage skill IK=information knowledge EK=etiquette knowledge) From the survey results, it is a must that strengthen the operation manage skill of high-star hotel staff, foreign language communication skills, as well as the growing populary information systems management knowledge and so on. Hotel should build the certification system of hotel industry staff training that implement a voluntary system of taking examination to post. Through scientific training, help new employees master certain amount of hotel industry business knowledge. 6.2 Hotel managers should strengthen awareness service quality The quality of customer service the centeral work in hotel daily management, thus all staff should have a sense of quality and managers must establish the concept of service quality. Only managers taken root deeply in the concept of customer service quality can he regard quality as the lifeblood of enterprises, and make staff recognize the importance of customer service quality (Ling-Feng Hsieh and Li-Hung Lin, 2008). 6.3 Establish perfact service quality management system Establish the organization of customer service quality management. Hotel should set up specialized organization of customer service quality management as ensuranment of service quality system. Specifically, it is that establish comprehensive, scientific and rational, and controlled service control system, and bring the hotel quality activities into a unified quality management system through a certain rules, methods and procedures. Make out quality standards and quality objectives. Hotel should make specific standards to daily management of each service item and service sectors, and make work norms and procedures to make employee have the rule to comply with. Hotel can accurately record service process of different positions and sectors, and then analysis carefully, further improve service according to quality manage requirement, finally rationalize it, and defined it with the form of text and graphics and then form a service program. 6.4 Implementing a system of first-staff being in charge As far as customers concerned, they visit hotel and spend money just for buying service, and they do not have interest in understand that with which thing they can turn to which person for help. They have the right to believe that any employee represents hotels and should solve problem for them. So this system means, any hotel staff working in the post, who is the first to be consulted by customers, will be the main person in charge of solving problems and request of guests (C. F. Cheung and W. B. Lee, 2003). 7.0 Conclusion In conclusion, many hotels need to improve customer service level. Therefore, control and review is required when implementing administration and marketing activities. The hotel has to establish business goals for controlling and reviewing.

We Need Hate Crime Legislation Essay -- racism, prejudice

Hate crime is one of the biggest issues many people face today. Whether or not they should be legislated against has been highly debated and continues to be a hot topic. This essay will explain the ideas and opinions of several authors including Charley Reese, Michael Lieberman, Helen Dodge, Gregory S. Parks, Shayne E. Jones and Samuel Francis. It will also elaborate on the topic of why hate crimes should be legislated against, with supporting information. The phrase â€Å"hate crime† is generally referred to as a criminal act against a person, a group, or property because of one’s race, religion, gender, or sexual orientation (Civil Rights- Hate Crimes- Overview). A person who experiences a hate crime may be threatened, harassed, physically harmed, or even killed. In order to ensure protection, laws have been established by society against those who commit hate crimes. There is a lot of debate among the general public about laws that should not punish people more harshly based on the motivation of their crime; instead, a criminal should only be punished for the crime committed. However, the motive behind a crime is often more significant than the crime itself. For example, if a black family moves into an area where the majority of the people are white and a group of white teenagers vandalize the property, they would be charged with vandalism. However, if after vandalizing the property they spray paint the word â⠂¬Å"nigger† on the garage door, they would most likely be found guilty of some sort of racial hate crime involving vandalism. While both of these actions are considered crimes, the motive behind the racial crime should be taken into consideration when the punishment is issued. One might say that the motive was ... ...on | Education Book Publishing | Academic Textbooks. Web. . â€Å"Hate Crime† Laws Change the Law (Francis 141 & 142) Keyes, Jere. "Hate Crime Legislation: An Essay | Blind Prophecy." Blind Prophecy | Jere Keys Online. 11 Feb. 2009. Web. 26 Apr. 2011. . "About Hate Crimes." Homepage. Web. 26 Apr. 2011. . "State Hate Crimes Laws." Human Rights Campaign. 1 June 2009. Web. 26 Apr. 2011. "List of Hate Crime Laws." Homepage. Web. 26 Apr. 2011. . "Declaration of Independence." National Archives and Records Administration. Web. 26 Apr. 2011. .

Gender based difference in managerial styles Essays -- essays research

Executive Summary This report looks at several researches that have studied the managerial styles of males and females with an attempt to define perceived differences between them. In addition discussed are the results from studies on the effectiveness of managers between the two genders. The results of these studies have been analyzed through readings of several researches and personal experiences of the students doing this report. Studies say both genders are at least equally effective in the business world and that success is affected by diverse individual factors and has very less to do with gender. Commonly held perceptions of males being more effective managers are not only a loss to the female manager, but a loss to the organization and society as a whole. A note on the report writers The team consists of six members – five males and one female. The gents are in Executive positions with at least four years of full-time work experience and the lady a middle level manager with a total of 10 years in the corporate world out of which five have been in a management position. Although cultural issues are out of the scope of this assignment, the ethnicity of the members is thought to be relevant. All group members are from the Indian sub-continent, except one member who is a Middle Eastern male. All members work experience have been derived in the UAE and most members have been in the country for at least six years. Snap-shots of the brainstorming session Researches Used Extensive researches have been conducted on the topic of gender-based difference in managerial styles. All members prior to commencing of the session have thoroughly read these. An example of one of the researches used has been attached in the appendix and outlined below: Management Research Group (MRG) has conducted a study on gender differences and leadership that claims to have eliminated key shortcomings that other such researches have, such as small number of participants, reliance on self-reports, use of inappropriate subjects, uncontrolled differences etc. This research claims to be the largest controlled study of gender differences in leadership style with data compiled over 15 years. Further details of this research participants and form of research can be found in the research report in the appendix section. Discussion between the team members Almo... ...9-560. Eagly, A. H., & Johnson, B. T., 1990 Gender and leadership style: A meta-analysis. Psychological Bulletin, p: 108, 233-256. Kabacoff R, Peters H, 1998 â€Å"The Way Women and Men Lead – Different but Equally Effective.† Management Research Group Research Report: Leadership & Gender. http://www.mrg.com/Publications/articles/The_Way_Women-Men_Lead.pdf [Accessed: November 17, 2004] Eagly et al, â€Å"Transformational, Transactional, and Laissez-Faire Leadership Styles: A Meta-Analysis Comparing Women and Men† Psychological Bulletin http://www.ratcow.com/paf508/lazzifar_leader.html Formichelle, L, 2001, He Does, She Does Management styles may differ, but success isn’t gender-related.http://www.wellsfargo.com/biz/products/resources/advisor/archives/012002He/012002He.jhtml Robbins, S. P. 2004,10th edition, Organisational Behaviour, Prentice Hall, USA. Turner, D. H. â€Å"Gender differences in management style: Evidence from the accounting profession†, The Centre for the study of Women, Science and Technology. http://www.wst.gatech.edu/Gender_Differences_in_Management_Style.ppt [Accessed: November 14, 2004] http://www.kon.org/archives/forum/12-1/prehl.html

The Impact of Romanticism, Realism, Naturalism, and Local Color on The

     Ã‚  Ã‚  Ã‚  Ã‚   Four major literary movements can claim some aspect of The Awakening, for in this "small compass . . . [is illustrated] virtually all the major American intellectual and literary trends of the nineteenth century" (Skaggs, 80).  Ã‚  Ã‚   The Romantic movement marked a profound shift in sensibilities away from the Enlightenment. It was inspired by reaction to that period's concepts of clarity, order, and balance, and by the revolutions in America, France, Poland, and Greece. It expressed the assertion of the self, the power of the individual, a sense of the infinite, and transcendental nature of the universe. Major themes included the sublime, terror, and passion. The writing extolled the primal power of nature and the spiritual link between nature and man, and was often emotional, marked by a sense of liberty, filled with dreamy inner contemplations, exotic settings, memories of childhood, scenes of unrequited love, and exiled heroes.    In America, Romanticism coalesced into a distinctly "American" ideal: making success from failure, the immensity of the American landscape, the power of man to conquer the land, and "Yankee" individualism. The writing was also marked by a type of xenophobia. Protestant America was faced with an influx of Catholic refugees from the Napoleonic Wars, of Asian workers who constructed the railroads, and the lingering issue of Native Americans. An insular attitude developed, the "us and them" in Whitman. The major writers of the period were Irving, Cooper, Emerson, Poe, Thoreau, Hawthorne, Whitman, Dickinson, and Melville.    There are various romantic elements in The Awakening. Perhaps the most obvious and elemental are the exotic locale, use of color, and heavy emphasis on nature (cl... ...cause Robert to leave.    Works Cited and Consulted Chopin, Kate, The Awakening; A Solitary Soul. New York: Alfred A. Knopf, Inc., 1992 Delbanco, Andrew. "The Half-Life of Edna Pontellier." New Essays on The Awakening. Ed. Wendy Martin. Cambridge: Cambridge UP, 1988. 89-106. Koloski, Bernard, ed. Preface. Approaches to Teaching Chopin's The Awakening. By Koloski. New York: MLA, 1988. Martin, Wendy, ed. New Essays on the Awakening. Cambridge: Cambridge UP, 1988. May, John R. "Local Color in The Awakening." Culley, 189-95. Seyersted, Per. Kate Chopin: A Critical Biography. Baton Rouge: Louisiana State UP, 1969.   - - -. "Kate Chopin and the American Realists." Culley 180-6. Skaggs, Peggy. "Three Tragic Figures in Kate Chopin's The Awakening." Louisiana Studies: An Interdisciplinary Journal of the South 4 (1974): 345-64.  Ã‚     

Rci Master Distributors

RCI Master Distributor Evolution of Supplier Relationships 9/16/2012 Group 3 PHILIP CORRADINI (IE/15/009) KAMALIKA GANGOLY (PGP/15/019) S. SIDDHARTH (PGP/15/048) DEVINA BHASKAR (PGP/15/082) APOORVA GOYAL (PGP/15/130) MADHURI MUKHERJEE (PGP/15/155) AMARENDRA (PGP/15/202) DHANANJAY JANARTHANAN (PGP/15/216) GAUTAM S (PGP/15/277) S. HARIPRASAD (PGP/15/314) HISTORY OF RCI 1946 – Mark Schwartz founded a motor repair business and secured a GE franchise for component parts. He was instrumental in bringing about a service innovation by exchanging fully working motors with customers who came in for repairs of their broken down motors.He then repaired them and replenished his motor inventory. 1962- GE’s General Purpose Control operation developed a new contactor for its air-conditioning and refrigeration business. Mark Schwartz attained the rights to exclusively distribute these contactors to the aftermarket through air-conditioning and refrigeration wholesalers. 1963 – RCI had demonstrated to GE that they could get GE’s products to market, with the parts moving from master distributors to wholesalers and ultimately service repair persons. RCI also worked in the direction of providing new innovations in terms of packing and product innovations as well.Mark Swartz worked with GE engineers and through this inputs in developing innovations, RCI continued to distribute these models exclusively. 1974 – Danny Swartz takes more responsibility and starts taking all the day-to-day business decisions. Some of the key values which RCI followed were * Working by developing a relationship of trust and faith with suppliers. They did not have any formally drawn contracts. * Demonstrating to the suppliers how difficult distribution was and how RCI’s competencies could not be replicated. CURRENT SYSTEM The current position of RCI was as follows:RCI distributed over 6000 electrical and related products earning revenue of $ 35. 8 million and with op erating profits of $ 3 million. RCI plays the role of a master distributor i. e. it sells to air-conditioning and refrigeration wholesalers who in turn sell to air conditioning and refrigeration contractors and repair houses. Their role is essentially restricted to the aftermarket channel for repair parts. RCI’S SALES PROCESS RCI uses a network of independent manufacturer’s reps. who were 45 in numbers and from 14 companies. The average commission received by them was 3. % and usually do not carry competing lines. RCI operated five warehouses which were electronically linked and operated on real-time inventory basis. RCI’s strength was in commercial refrigeration and air-conditioning business where price was secondary in some cases and reliability was more revered. Manufacturers of Electronic Components Ex: GE, Texas Instrument, Honeywell, Emerson W. W. Grainger Wholesale/ Distributor 330 Outlets Master Distributors e. g. , RCI, Steveco, Brownell, GEM Appliance Equipment Manufacturers e. g. , GE, Amana, Trane Air-conditioning, Refrigeration and Appliance Wholesalers approx 1250 with 4000 branches) Repair and Service Houses (approx. 10,000) Appliance Retail Dealers Consumers Overview of Industry Channel Structure Conflicts with GE GE Appliance and control: Loss of exclusivity In 1976, RCI first lost its exclusivity for cold controls to GEM which started selling 10 times the volume of cold controls as compared to RCI. GE Appliance and control was not very confident with Mark Schwartz who had only 3 years of distribution business experience. GEM’s success led to gradual loss of exclusivity of PCI over other products.GE appliance and control used ‘Coercive power’ against RCI because the latter was not able to increase the sales volume as desired by the former. Listed below are the outcomes of GE Motors’s distribution channel study:- a. Master distributors were gradually becoming inefficient and ineffective in managin g inventories, product knowledge and providing merchandising support. b. Master distributors were being bypassed by suppliers who were selling products directly to wholesalers. c. The wholesalers were getting products at prices 5-17% lower than GE’s master distributors from GE’s competitors selling directly to them. . Master distributors started losing share of sales to manufacturers selling directly to wholesalers. GE Motors hence decided to keep master distributors but proposed to sell directly to top 10 wholesalers, a proposal that would have given RCI a very serious blow. But RCI threatened GE motors to take back existing inventories with them, billing them for catalogue printing and distribution cost and refused any kind of repair service which meant end of the relationship. RCI had been in this business for a very long time and its innovative ideas were not being imitated by competitors as effectively as they could.The threat resulted in GE scrapping the proposal . This showcases the use of ‘Expert power’ by RCI owing to its expertise in distribution channel. This time around GE wanted to bypass RCI and remove its exclusivity by selling its products to WW Grainger who was a distributer/wholesaler (that too, a large one). This was esp. in the case of ‘design and control relay’ which had been mastered by Mark Schwartz for GE under the RCI banner. We could say this was GE’s display of ‘Legitimate Power’ as it was looking out for options which could have brought in more sales volume to GE.RCI established itself as a standard in low cost ‘lower end two pole devices’ – a #2 seller only next to Honeywell in retaliation to GE not reducing its price or developing a low cost product for the low end device by tying up with Component Manufacturing Seeing this GE approaches RCI to distribute its low cost private label for the lower end of the business. This behavior or GE was due to RCI es tablishing itself as a reference in Lower end two pole device which can be seen as RCI’s ‘Referent Power’. Post the death of Mark Schwartz GE wanted to eliminate the Master Distributers completely.Danny threatened to drop the GE Line completely and add in competitors’ line. GE yielded to this seeing the revenue from RCI as a bird in hand better than two in the bush where it had to develop newer channel partners. Thus in this case we can say that RCI exhibited ‘Reward Power’ RCI – GEM Difficult period in 1986: The demise of Mark Swartz left Danny Schwartz in charge of RCI for the first time. There was decline in sales for the first time in 1986 since 1971. There was also a major drop in the profits. Danny feared of making a loss due to these reasons.This led to questions whether RCI be able to handle this transition. The following were the threats faced by Danny Schwartz: GE acquiring GEM: GE bought GEM products in the year 1986, who is a competitor distributor to RCI. Implications of GE takeover of GEM: GE could internally lower price to GEM as it was only an internal transfer price. If this happens then GEM could sell at a lower price than RCI. And if GEM turns out to be profitable, GE could eliminate RCI as its distributor. Danny Schwartz remarked that this was the worst time of his life. GE’s relations with Grainger:Grainger was an integrated distributor/wholesaler franchise with 330 wholesale outlets that were served by its own captive distributor. It had significant buying power at the manufacturer. Grainger though was not a direct competitor to RCI. But it was competitor to the customers of RCI, the other wholesalers. Because of its strong influence on the consumers, the customers who went to Grainger to make a purchase would continue to buy in Grainger thereby pulling away business from the other wholesalers who are RCI customers. This way Grainger causes a serious threat to RCI.Pricing policy for OE Ms: OEMs were also reselling parts of the products. Due to their huge volume of buying, the OEMs were able to purchase GE motors components at discount about 25%. This would imply that price of a component purchased by RCI at 25$ would cost only 20$ to OEMs. Response by RCI: Danny struck a deal with A. O. Smith to make top 25 models of products under RCI Label. GE cautioned by Danny’s attempt of distributing a â€Å"fighting brand† by reducing its price from 25$ to 21$. It then distributed the A. O. Smith models to the areas where GE sales were weak.THE CRITICAL ARMS OF THE RCI BUSINESS Customers For RCI, the customers are the wholesalers. Their biggest asset is the strong relationships they have built with their customers, which is primarily a result of their performance, and is also somewhat based on their social interactions and experiences with each other. RCI tries to re-educate customers in a way that is advantageous for them, mainly by convincing them that small shipments are better, which increases their reliance on RCI. They offer two pre season specials in which they give extended terms and rebates based on the quantities purchased.This is contradictory to their philosophy of encouraging small shipments; however, it keeps the customers’ warehouses loaded, leaving lesser space for competitor’s products. Suppliers Managing suppliers is a major task for RCI. This is achieved, firstly, by purchasing in volumes, and secondly, by maintaining strong social relationships. Social relationships are maintained at a personal level with individuals by making suppliers comfortable in visiting them or having RCI people visit them, socialising, and working together.However, the downside of maintaining personal relationships is seen when the advocate at the supplier’s end moves to a new job. At that juncture it becomes difficult because a new relationship needs to be developed with his successor or boss or other people in the concer ned department. Operations RCI has faced problems at various ends, many a times by losing exclusivity or their suppliers’ share to competitors. However their competitors have mostly failed with the products they were given. RCI has been able to maintain a significant share in all products except the cold controls which was the first product they lost exclusivity on to GEM.RCI tries to accommodate the needs of each major customer by structuring different deals for them. The RCI business is a relatively small part of their customers’ overall business and they make large gross margins on their products. RCI represents not more than 5-10% of their customers’ business even if they have about 80% market share in the products they supply. As a result, their reliance on RCI is low. However, they want their customers to get hooked on to them by regularly placing small orders. Manufacturer’s Reps The reps cultivate and maintain personal relationships with customers .They are the first point of contact for the customer due to the relationships that they build. In addition they provide ‘One stop shopping’ for the customers by allowing them to choose from a broad line of products from various manufacturers. The master distributor lacks the manpower or the capability to deal with individual customers and negotiate with them on price or quantity. This factor prevents manufacturers from entering the distribution business directly as he would face the same challenges. While dealing with individual reps the master distributor has significant power as RCI for instance accounts for 50-70% of its rep’s income.This allows them to be demanding in their expectations from the reps. However at the same time RCI ensures that it makes its payments on time and that it does not cheat its reps out of their commissions. The reps situation appears to be fragile as it can be seen from the case that 75% of the rep companies have come on in the last ten years. In case a particular rep does not perform up to expectations or if he is outsourcing the work to other reps RCI is prompt in getting rid of him. This ensures that only competent salesmen remain. Threats The primary threat faced is the consolidation of customers.This results in a loss of income in the following ways. The manufacturers decide to deal with the consolidated customers directly through their captive distribution divisions leaving out the master distributor entirely. This process also forces existing wholesalers to consolidate or quit the business entirely thereby severing the relationship they have with the master distributor. Upon consolidating customers start centralized distribution warehouses and thereby eliminate the need for specialized services that RCI provides such as rapid delivery.Although margins have remained constant prices have dropped throughout the industry. Acting upon the lower base prices the gross margin dollars of RCI has decreased over t ime. Other problems faced include a growing increase in expenses on account of inflation, increased wages and other costs. At a time of constant margins this ends up affecting the bottom line. OEMs’ have a different relationship with manufactures due to the large volumes they provide. These volumes enable them to purchase parts at a significantly lower rate than independent replacement part distributors.This lowers the value of the assets that these replacement part distributors provide but enables them to capture a greater share of the OEM aftermarket share. OEM’s are also starting in-house aftermarket distributors by using the price discounts that they receive from manufacturers. This could be a major threat in the long run as the only thing preventing the growth of these firms is the belief that manufacturers would not allow the same product to be sold to two different customers performing the same function at two different prices.RCI competes with such firms on the basis of its credibility and service that it provides. It provides a broad product line and better packaging with instructions and labels at a cost effective rate. Manufacturers prefer selling to companies like RCI as their margins would be higher. The long term attractiveness of RCI’s business is also decreasing due to the fact that prices are margins are being eroded in the long run.

Core Value of Coca-Cola

Core set and beliefs Coca- skunk has the nearly valuable brand name in the conception, and as unity of the most distinct companies groundwide. The kitchen-gardening of it is defined by the 7 core values leadership, the courage to knead a better future passion, pull in heart and mind leverage collective genius integrity, be literal collaboration, diversity, as inclusive as our brands quality, what we do, we do well and account faculty.The central promise is to c altogether(prenominal) back the world in mind, body, and spirit, and inspire moments of optimism to create value and make a difference of opinion in the world. As a spherical job, our ability to understand, embrace and operate in a multi pagan world both(prenominal) in the marketplace and in the persist is critical to our sustainability.Their diversity employment system includes programs to attract, retain, and invent diverse talent put forward stick out systems for groups with diverse backgrounds and educate totally associates so that we master the skills to achieve sustainable yield. Their diversity study dodge includes programs to attract, retain, and arise diverse talent issue backup man systems for groups with diverse backgrounds and educate all associates so that we master the skills to achieve sustainable growth.Rules of behaviour The vision serves as the framework calculate every aspect of the company occupancy by describing what the employees need to accomplish in order to continue achieving sustainable, quality growth from the following five aspects bulk, Be a great place to work where people atomic number 18 inspired to be the high hat they can be portfolio, Bring to the world a portfolio of quality beverage brands that endure and satisfy peoples desires and needs.Partners Nurture a amiable ne dickensrk of customers and suppliers, together we create mutual, persistent value planet, be a trusty citizen that makes a difference by percentage build and su pport sustainable communities profit, maximise long-term return to sh arowners while existence mindful of our overall responsibilities and productivity, Be a highly effective, lean and fast-moving organization. In the world of world-wide trade, products as well as station heathen values and many of these products cover as commodities exactly others emerge as ethnical icons.How do certain products nonplus on a special emblematical positioning and are idealized in a elaboration? The answer to this marvel is a quite an complex one. It has to do with how pagan artifacts are embedded into the cultural plaza of the past. Language used Coca Cola has been sold in to a greater extent than two hundred countries under their local speech communications. however the official language of coca sess is English. In the language they have already used in the local language because thats another marketing strategy to appeal to the local customers.Relationship with employees Respect ing man rights and protecting workplace rights is fundamental to its kitchen-gardening and imperative for a sustainable business. An prerequisite ingredient in every one of the products is profound commitment to human rights and workplace rights. Its human rights statement is guided by the United Nations Declaration of Human Rights, the ILO firmness of purpose on fundamental principles and rights at work and related international covenants. Every worker has a fundamental right to a safety device and healthy workplace.Providing a safe and healthy working environment for all of our people is a core agent of our Workplace Rights Policy and fundamental to the succeeder of our business. In recent years, they have more clearly defined what we stand for with obligingness to human and workplace rights. They have also begun the complex work of ensuring that their entire business system and supply chain ordain with our policies. They expect their company, their bottling partners and their suppliers to avoid causing, or alter to, adverse human rights impacts as a result of business actions and to address such(prenominal) impacts when they occur.Important symbols and artifacts The distinctive symbol is acknowledge the world over on Coca-Cola adverts, bottles and cans only it has also undergone a few changes over the last century and a quarter. In the world of international trade, products also carry cultural values and many of these products remain as commodities but others emerge as cultural icons. How do certain products take on a special symbolic status and are idealized in a culture? The answer to this question is a rather complex one. It has to do with how cultural artifacts are embedded into the cultural space of the past.In the world of international trade, products also carry cultural values and many of these products remain as commodities but others emerge as cultural icons. How do certain products take on a special symbolic status and are idealized in a culture? The answer to this question is a rather complex one. It has to do with how cultural artifacts are embedded into the cultural space of the past. rightness and the relevance to organizational history and the culture As a global business, our ability to understand, embrace and operate in a multicultural world both in the marketplace and in he workplace is critical to our sustainability. Their diversity workplace strategy includes programs to attract, retain, and develop diverse talent provide support systems for groups with diverse backgrounds and educate all associates so that we master the skills to achieve sustainable growth. Our diversity workplace strategy includes programs to attract, retain, and develop diverse talent provide support systems for groups with diverse backgrounds and educate all associates so that we master the skills to achieve sustainable growth.

Customer satisfaction and loyalty of hyundai Essay

The memorial of the move begins as early as 1769, with the substructure of steam locomotived automobiles capable of human transport. 1 In 1806, the introductory cars powered by an internal combustion railway locomotive running on give notice gas appe ard, which guide to the introduction in 1885 of the ubiquitous modern gasoline- or petrol- go offed internal combustion engine. The division 1886 is regarded the year of kind of the modern automobile with the Benz Patent-push backwagen, by German armourer elevator carl Benz. Cars powered by voltaic power curtly appe ard at the turn of the 20th century, nonwithstanding for the close part disappeared from rehearse until the turn of the 21st century.The early ex radiation patternation of the automobile dirty dog be divided into a number of eras, based on the prevalent inwardness of propulsion. Later periods were delineate by trends in show up font(prenominal) styling, and size and utility preferences. 1. 1HISTORY OF gondolaS Old Engraving depict the 1771 crash of Nicolas Joseph Cug nons steam-powered car into a stone w solely. The automobile as we kat once it was not invented in a genius day by a single inventor. The history of the automobile reflects an evolution that took home plate globewide. Starting with the first theoretical plans for a motor vehicle that had been drawn up by both Leonardo da Vinci and Isaac refreshedton.In 1769, the in truth first self-propelled itinerary vehicle was a military tractor invented by french engineer and mechanic, Nicolas Joseph Cugnot (1725 1804). Cugnot utilize a steam engine to power his vehicle, fortify under his instructions at the Paris inventory by mechanic Brezin. It was used by the French Army to haul artillery at a whopping speed of 2 1/2 mph on wholly three pedals. The vehicle had to stop every ten to fifteen proceeding to build up steam power. The steam engine and boiler were separate from the rest of the vehicle and displace in the effort (see engraving above).The following year (1770), Cugnot built a steam-powered tricycle that carried four-spot riders. Early voltaic Cars Steam engines were not the only engines used in early automobiles. Vehicles with electrical engines were in any plate invented. Between 1832 and 1839 (the exact year is uncertain), Robert Anderson of Scotland invented the first electric carriage. Electric cars used rechargeable batteries that powered a low electric motor. The vehicles were heavy, slow, expensive, and exacted to stop for recharging frequently. entrance TO INDIAN securities industry The present Indian parsimoniousness is characterized by increasing in the consumption rate. instantly Indian trade is exposed to a upsurge of contests not only from the domestic players but handlewise spheric players. The competition in the merchandise is ride every manufacturer to cut costs and boil down on satisfying the customer which result for certain help him retain his market share and to a fault to enhance it. The customers delight in the business world of selling today. in exclusively the marketers are oriented themselves towards it. 1. 2 MARKETING MARKET The term market is derived from the Latin word Marcatus which means trade, merchandise or plan of business.It means inter movement of the buyers and sellers in the person or through telephone, telegraph, mail etc. MARKETING merchandise is a comprehensive term. It is not a untainted exchange of goods and proceedss. It complicates every last(predicate) those activities connected with the surgery of identifying the take of the customer and then organizing the business accordingly to get a line the studys of the consumer. market is a social and managerial process by which individuals and group obtain what they request and want through creating, offering and exchanging harvestings of value with others. Philip KotlerMarketing is the total system of interacting business activ ities designed to plan, price, promote, and conk wants satisfying products and service, to present and potential customers. Professor William Stanton. CONSUMER lore The term cognizance refers to the carry through act of perceiving and involving of the psychological factors. Perception is the process by which the mind receives organizes and interprets a particular thing. It is estimated that 90 pct of the stimuli that the individual perceives amount through sight and the rest from learning. Price is some(prenominal) other element of marketing mix where learning has its implication.The prat of detection We know that sight perception depends on the flow of photons in through the pupils and absorbed in the retina. Therefore with the operation of our senses we do know at that place is something there peck and is influencing the sensory mechanisms within ourselves but we do not necessarily know what it is that is cause the sense of experience. This gives rise to 2 levels of perception. The first is called straight by perception and is totally forcible the operation of the personal universe following its mechanistic path ways, some of which happen to occur as neural upshots in our brain.The second level of perception is the interpretative perception where our psychology and attention is implicated in the perceptual act. Immediate perception is direct mediated only by physiology of perceiving species. Moving beyond immediate perception such as when a person attends to what they are perceiving, then all the well known aspects induce to the fore. The obvious consequence is that we do not necessarily perceive that which we immediately perceive. The mechanism of immediate perception area destiny of physical events in the physical universe.The away man is generating a perpetual domain of a variationction that is influencing the eye, which in turn is influencing the neurons of the visual cortex. The visual cortex is the reacting part. The interacti on of the visual cortex with other split of the brain and central nervous systems represented by the arrows to thought and emotion is the beginning of the analysis of the sail through act of perception involving the emotive and interpretative elements. This role model of immediate perception says that we immediately perceive reality via the effect a perceptual field has no sensory apparatus of our physiology.The report card of consumers helps firm and organizations break their marketing strategies by understanding issues such as The psychology of how consumers think, feel, reason, and select between dissentent ersatzs ( e. g. brands, products). The psychology of how the consumer is influenced by his or her environment (e. g. , culture, family, signs, media). The behavior of consumers composition shopping or reservation other marketing decisions. Limitations in consumer knowledge or information impact abilities influence decisions and marketing outcome.How consumer motivation and decision strategies differ between products that differ in their level of smashingness or interest that they entail for the consumer. How marketers tin ass convey and improve their marketing campaigns and marketing strategies to more than in effect reach the consumer. Understanding these issues help us presume our strategies by taking the consumer into con postration. We also learn that consumers lead somemultiplication be persuaded more by logical arguments, but at other cartridge holders will be persuaded more by steamy or symbolic aggregations.By understanding the consumer, we will be able to make a more informed decision as to which strategy to employ. CONSUMER demeanor One official definition of consumer behavior is The chew oer of individuals groups, or organizations and the processes they use to select, secure, use, dispose of products, services experiences or idea to satisfy needs and the impacts that these processes arrive on the consumer and troupe. Th is definition brings up some useful points. ? bearing occurs either for the individual, or in the context of a group (e. g., friends influence what kinds of habiliments person wears) or an organization ( pile on the quotation line make decisions as to which products the firm should use). ?Consumer behaviour involves the use and judicature of products as well as the study of how they are purchased. Product use is often of great interest to the marketer, because this may influence how a product is best positioned or how we can encourage increase consumption. Since many environmental problems result from product disposal (e. g. , motor oil organism sent to sewage systems to save the recycling fee, or garbage tidy sum up at landfill) this is also an area of interest.? customer behavior involves services and ideas as well as tangible products. ?The impact of consumer behavior on society is also of relevance. For example, aggressive marketing of high fatten out foods or aggressive m arketing of easy credit may be serious repercussions for the internal wellness and economy. There are several units in the market that can be analyzed. The main trust in this course is the consumer. However we will also need to analyze our own firms strengths and weaknesses and those of competing firms.Finally, we need to assess the marketing environment although we may have developed a product that offers great appeal for consumers a recession may cut collect dramatically. WHO IS THE node? We all think of customers as the people who sit at our tables and pay for the goods and services purchased. exactly they are individuals in their own right. They may be business people, tourists, youngsters, retired couples or celebrities. They cannot be looked upon as an formless group their needs are contrastive and your service should reflect that. A customer is the near meaning(a) person in our business.A customer is a person who comes to us with needs and wants and it is our job to hairgrip them in a manner that is profitable to him/her and ourselves. A customer is not a cold statistic he/she is a human being with feelings and deserves to be treated with respect. A customer is not an interruption to our mold he is the purpose of it. We are not doing him a favour by serving him, he is doing us a favour by giving us the opportunity to do so. A customer deserves the roughly courteous attention we can give. nodes are not dependent on us, we are dependent on them A Customer is anyone who receives the go away you doCUSTOMER blessedness Winning customers hearts and minds is increasingly substantial to customer acquisition and customer retention. It is no affinity that customer gaiety research accounts for much of market research activities. As competitive advantage and differentiation is achieved through product innovation and service mathematical operation (rather than competing on cost), it is indispensable to monitor and manage customer satisfaction levels. Customer satisfaction is not sound about service levels or product attributes. It can be seen as a function of both main components ?perceptions of product and service levels received ? apprehension of product and service levels Customer satisfaction is and so concerned with service delivery/product surgical procedure and expectation watchfulness. Customer satisfaction research delivers notice benefits understanding the underlying drivers of satisfaction identification of set off points where satisfaction management is most needed prioritisation of action areas (minimum input for upper limit return) Identification of customer-supplier interactions, internal processes and departments most ilkly to cause satisfaction/dissatisfaction.Impact on loyalty and propensity to recommend a vital bottom line measurement CUSTOMER SATISFACTION ALSO HELPS YOU TO GET TO GRIPS WITH Customer Expectations Attitude and demeanor Personal Appearance Maintaining Standards Handling Compla ints Getting it amend First Time COMPANY PROFILE 2. 1 ORIGIN OF THE COMPANY HYUNDAI MOTOR COMPANY The Hyundai tug alliance (HMC) was founded in 1947 as Hyundai Engineering and spin Co. by the late Ju-Yung Chung. Hyundai drive Company, established in 1967, is the auto sales leader in the Korean domestic market and exports vehicles to 190 countries worldwide.Hyundai Motor Company operates the worlds largest integrated automobile manufacturing quick-wittedness in Ulsan, on Koreas southeast coast. In 1996, Hyundai opened the Namyang Technology Research Center, which includes a complete evidenceing facility with a 2. 8-mile oval test track and a new $40 million aero acoustic wind tunnel. That same year, 1996, HMC began production at its state-of-the-art Asan Plant, located southeast of Seoul. Hyundai now operates ogdoad research centers in Korea along with four world(prenominal) centers, including Hyundai America Technical Center, Inc.in Ann Arbor, Michigan, and the Hyundai Cal ifornia propose Center in Irvine, California. Hyundais automotive engineering centers employ approximately 4,100 researchers with an one-year budget of volt percent of current revenues. Current research projects include electric-powered vehicles, low-emission gasoline engines, solar-powered vehicles, hydrogen-powered fuel cell vehicles and other alternative fuel vehicles. Hyundai Motor India expressage (HMIL) Hyundai Motor India Limited (HMIL) is a wholly owned subsidiary of Hyundai Motor Company, S.Korea and is the second largest and the fastest growing car manufacturer in India. HMIL presently markets over 18 variants of passenger cars across four models, the Santro in the B department, the phrasal idiom in the C segment, the Sonata in the E segment and the Santa Fe in the SUV segment 2. 2 MARKET SHARE When Hyundai Motor India Ltd (HMI) started producing cars at a place called Irrungattukottai near the South Indian metropolis of Chennai in September 1998 Cut to 2004. The inte grated manufacturing rig set up at an initial investment of US$ 614 million is now the largest manufacturing facility of Hyundai outside Korea.Hyundai India has a market share of about 20 per cent, and its graft rolls out about 600 700 cars per day in two shifts. Hyundai India today sells not two but seven-spot brands Santro, i10, i20, Verna, Elantra, Sonata and Santa Fe. These cars are sold and serviced by a national net hold of 300 sales and service outlets. HMIs Santro and Accent are Indias largest selling brands in the B and C segments. The Santro was rated the Best Small Car in the JD Power Asia Pacific Initial shade and APEAL studies for three years in a row, and proceeds to be one of Indias three most preferred compact cars.The same car is now making important inroads in Europe. Hyundai India sold 42,113 cars in 2012-13, and this year, the are planning to target the largest and most competitive market of them all now, with localisation levels of over 90 percent and th e capability to produce world-class automobiles, Hyundai has made India its small carhub. Businessworld magazine reported in January this year that Hyundai is upping its annual export capacity so that by 2013 it can export 500,000 small cars from its production base in Chennai. The market shares of leading players for the month ofMar, 2013 is as minded(p) below. COMPANYMARKET SHARE Maruti 42. 4 % Hyundai Motors24. 4 % Mahindra09. 9 % Chevrolet11. 5 % Volkswagen03. 9 % Honda02. 1 % Toyota01. 7 % Others04. 1 % TOTAL100 % A BRIEF OVERVIEW OF TRIDENT HYUNDAI Introduction Trident Hyundai started in 1998 at Bangalore with 30 employees and just one Customer Care Centre. Today, Trident Hyundai has over 600 employees spread over Bangalore, Shimoga and Davengere. The philosophy Drive seat a Relationship is a way of work life and is reflected in our deep rooted freight rate almost bordering on obsession towards customer satisfaction.This has helped us in setting up new benchmarks in dealer ship operation and procedures that has been replicated by other automobile dealers in India. We are recipients of many accolades for leap outlence in the areas of sales, services and finance. We are also an ISO 90012000 Company recognise by TUV and have joined the elite group. Trident Hyundai offers a perfect career for those who have the flair to excel at work. Freedom of expression and a contributing(prenominal) work environs foster the employees to exploit their talents to the fullest abilities. rook Orchard at Bangalore has virtually become a landmark of Countrys few multilevel automobile dealership. Our Customer Care Centres are conveniently spread at Yeshwanthpur, Indira Nagar, JP Nagar, Sheshadripuram and Kalyan Nagar with state-of-the-art equipments and qualified technicians to bring home the bacon customer needs. Our goal extends beyond customer satisfaction and we are perpetrate in achieving total Customer Delight. BRANCHES Trident Hyundai 46/4, Garvebhavi Palya, Begur Hobli Hosur Road Bangalore 560068 Tel 080-43433222 Trident Hyundai No. 9, HAL airdrome Road,Kodihalli, beside to Carlton Towers Bangalore-560014 Tel 080-43431111 Trident Hyundai No. 1, Lower Palace Orchards Sankey Road, Next to Cauvery Theater Bangalore 560003 Tel 080-43433333 Trident Hyundai No. 111,122 & 125, B Narayanpura, K. R Puram, Bangalore-560016 Tel 080-67879191 2. 4 PRODUCT PROFILE A. Hatchbacks SANTRO Xing Santro Xing with its new flowing styling, power-assisted brakes, the advanced suspensions, the uniquely responsive applied scholarship is as much a magnificent insane asylum of our drive to delight you as much as a benchmark in engineering excellence.Santro is being produced exclusively in India and the Indian Xing will now drive the World. I10 1. The BSIV compliant 1. 2 Kappa2 engine with VTVT achieved a spectacular fuel mileage of 20. 36 km/litre 2. Best in class ARAI-Certified fuel efficacy among petrol cars in India I20 The Winner of the reputable Viewers Choice Of The course of instruction and Desighn Of The Year Awards, the i20 is all set to sweep you of your feet once again. Reflecting Hyundais design identity, fluidic sculpture, the new i20 boasts more aggressive and chichi design, giving you extra confidence on the road.The New Hyundai i20 is full of clever technology and smart features. spontaneous headlamps, Rain Sensing wipers, Cluch lock function, a prove view position camera and cigarette parking sensors are bar on Style models period B. Sedans Verna Fluidic The 1. 6 L VTVT engine is a bolide which is refined to deliver best-in-segment 123ps 6300 rpm leaving the competition way behind. The engine is tuned to generate optimal efficiency without compromising on power. The new Verna also offers a 1. 4 L VTVT which boasts of similarly unbeatable carrying out and best-in-segment mileage of 17.43 Km/L. The Verna features an ABS system and hexad airbags, including dual face airbags, curtain airbags and side airbags, f or erupt guard ELANTRA The New Elantra comes perfectly handy for all occasions. Speed, agility and power come as standard equipment in Elantra. The design is a culmination of European styling and delightful functionality SONATA Sonatas sophistication really shines from all angles unneurotic with its impressive rear view with its insidious curvature, fine details and unique rear gang lamps.The Sonata is built identical a guard. The car form incorporates numerous structural protection elements like, dual side impact beams, the energy absorbing collapsible focusing column, front and rear furrow zones, cross-bar under the dashboard, engine sub-frame and reenforce bumpers together with the ABS (Anti-locking Braking System), TCS (Traction Control System) and the optional SRS airbag which issues maximum C. SUV Santa Fe The Santa Fes craftsmanship is shake by the heart and completed with technology.You will continue to be pleaseantly surprised by the features you discover end- to-end the vehicle when driving or parked. SAFETY ANTI-LOCK BRAKING SYSTEM(ABS) either cars come with few variants fitted with the revolutionary ABS, as a standard feature. ABS provides improved braking performance and directional perceptual constancy on slippery surfaces CRUMPLE ZONE The knit zones in the new Santro Xing have been further reinforced to correct to the strictest of global unassailablety norms and tested for window dressing and offset impact in the most gruelling test track conditions, so that you drive away with complete peace of mind.The steering column is amply collapsible and minimizes risk of chest injuries in the event of a frontal impact The passenger confine is an original three-box design and is protected by reinforced brand sections in the front and back, dual side-impact proscribe on all doors and large crumple zones in front and rear. The Accent has been Crash Tested to conform to global safety norms and provides optimum driver and passenger saf ety Specially designed to protect the passengers in the event of panic braking, these seats prevent the occupants from slew forward and hurtingthemselves. The Sonata incorporates numerous structural reinforcements like dual side-impact beams, an energy- absorbing collapsible steering column, front & rear crumple zones, cross-bar under the dashboard, an engine sub-frame and reinforced bumpers that make the car a virtual fortress on wheels. The SRS Driver and Passenger Airbags come as standard on the Sonata V6 and as an option on the Sonata Gold. They come as an exclusive package together with ELR Seat Belts and Seat Belt Pretensioners and Load Limiters and provide maximum protection.Integrated with ABS, the EBD apportions braking power between the front and the rear axles according to the number of passengers and weight of the cargo in the trunk for safer, straight line stops. The handsomely sculptured headlamps cluster with four bulbs & clear crystalline lens ensures superior nigh ttime visibility. The projection type veil lamps comes handy in inclement weather conditions. The science of absolute control. Prevents skidding on a slippery road or during harsh braking, also maintains steer ability. electronically apportions the brake force between the four wheels for optimum braking performance.Safety Cell Construction The protective safety cell sits between fore and aft crumple zones that absorb impact forces and keep the driver and passengers out of harms way. Side Impact Protection Front and rear doors are reinforced with special high malleable strength steel members that help absorb side impact forces. Seat-Belt Seat belt pretensioner with load limiter lands the risk of chest injuries. The ultimate in driver and passenger safety. Detects slip in the rear wheel & pulls the vehicle out of difficult & unsafe terrain.The run frame chassis constructed of heavy-duty gauge steel is designed to withstand massive twisting & flexing safely. The wondrous silent HVA C system in the Accent maintains the most nourishable climate inner(a) the car disregarding of the outside temperature. An ultra-sensitive automatic temperature sensing coupled with a powerful aircon and heating system delivers omni-directional air-flow through particularly designed flow control ducts and instantly responds to external temperature changes to keep the cabin climate perfect.The Noise, Vibrations and Harshness dampering is a function of the intelligent design of the Accent. Every single component in this car has been designed to work in perfect harmony so that you can enjoy complete peace and quiet inside your car. This feature makes sure that your driving experience in an Accent is not just effortless, but fun as well. While the steering wheel can be easily Tilted at different convenient angles for easy change, the Power steering gives you great control of the vehicle, not only in city driving conditions but also in case of accidents like tyre bursts.The Accent comes equipped with a tilt & a height cushion adjustment along with sliding and reclining controls that ensure perfect deport and the best back and thigh support for a completely relaxed driving experience. 3. 5 SOCIAL righteousness Hyundai, as a responsible corporate citizen is committed to sustainable social education and the preservation of the environment. All the familys key manufacturing units, including the Indian make have the ISO 14001 certification for its surroundings management practices.As a part of its social responsibility programs, the company conducts various campaigns to spread awareness of in-car safety and safe driving practices, particularly targeted against drunken driving, speeding. As a part of its community instruction projects, the company has choose a few villages around its factory in Tamilnadu and has been working towards the social and economic development of these villages, assisting them in the areas of primary health care, education, basic a menities and oeuvre opportunities.3. 6 prizeS AND ACHIEVEMINTS -SONATA RANKED MOST DEPENDABLE MIDSIZE CAR J. D. POWER AND ASSOCIATES 2013 VEHICLE DEPENDABILITY STUDY -ELANTRA taproom EARNS A 2013 ALGS HIGHEST RESIDUAL appraise awarding -SANTA FE RECEIVES A 2013 ALGS HIGHEST RESIDUAL VALUE AWARD. ELANTRA NAMED ONE OF THE 10 BEST GREEN CARS OF 2012 BY KELLEY BLUE BOOKS KBB. COM. ELANTRA HAS EARNED THIS AWARD FOR THE SECOND STRAIGHT YEAR 3. 7 incoming PROSPECTSThe RD team focuses on the development of new products and technologies that include interior and exterior design changes, development of new generation engines and alternate fuel systems, concept vehicles and advanced passenger safety and comfort systems, in line with evolving customer preferences across the globe. new successes of the team include the development of the Hyundai patented customary Rail Direct Injection (CRDi) engine in association with Detroit Diesel and the award winning arouse Cell Santa FE. EFFORTS Some of the ongoing projects that the Hyundai RD team is involved ininclude the development of the World Engine in association with Daimler Chrysler and Mitsubishi and the development of Automotive Telematics in association with IBM. That the efforts of the Hyundai RD team has paid great dividends to the company is clear from the fact that the companys newly engineered products like the Santa Fe and the Getz have made waves in the global automotive markets and the US Consumer Reports magazine has ranked Hyundai cars in level with that of Honda in its recent fictional character rankings Hyundai Motor India has been awarded the benchmark ISO 14001 certification for its sustainable environment management practices.Living up to its commitment of providing global standards of quality and process management in India, Hyundai had put in place an Environment Management System (EMS)at its manufacturing plant in Chennai right from its project stage. The certification process was completed in a record time of 10 months with Zero NCRs. The assessment was done by TUV SUDDEUTSCHLAND and covered areas like Awareness Training, Technology Upgradation, Recycling, drift Management and fulfilling Government Regulations. HMI is also working on a backward integration strategy that will support vendors of the company in implementing EMS. Hyundai Motor Company, S.Korea, the cite of HMI, has been doing considerable work on sustainable Environment Management The company has a well defined framework in place for developing products that reduce pollutant emissions and processes for preservation of natural resources and energy along all the stages of the product lifecycle from production, sales, use to disposal. The company has also been in the forefront of development of environment friendly technologies like Hybrid Electric Vehicles (HEVs), and Fuel Cell Electric Vehicles (FCEVs) and has been awarded the ISO 14001 certification for all its three major plants in Ulsan, Asan and Jeon ju in S. Korea.